"We/us" Means [1319LTD trading as Playground Travel]
"The Event" Means any holiday, accommodation, activity or function
organised or advertised by us.
"You" Means the person who has signed the booking form and
includes all the people on whose behalf you have signed.
"Supplier" Means the company or person that is holding or providing
the event or any part of it.
"Price" Means the total cost of the event.
1. Terms and Conditions
These terms and conditions govern the contract between you and us
to the exclusion of all other terms and conditions save for those
implied by law, and no variation to these terms and conditions shall
be valid unless in writing and signed by you and the company
2. Formation of Contract
No contract shall arise between you and us until we have received
the deposit payable and we have sent to you written confirmation
(This can be in the form of an email) of our acceptance of your
3. Lead Name
The lead name on any booking with us accepts the full responsibility
of collecting the full balance payable for the booking and indemnifies
[1319 LTD] against any loss from any individual failing to pay within
your group. The lead name of the group is also responsible for
ensuring that all group members are aware they are bound by our
terms and conditions. The lead name is also responsible for the
completion of the online guest list on behalf of all persons on the
booking. It is understood that those booking via email or telephone
agree to, and accept our terms and conditions.
4. Payment & Deposits
Deposits are payable at the time of booking and the balance of
payments are split into the following phases:
An agreed non-refundable non-transferable deposit is payable at the
time of booking.
A second non-refundable non-transferable deposit is due up to a
maximum of (4 weeks) after receipt of the initial deposit.
The final balance is to be paid no less than (3 weeks) before the date
upon which your event is due to start. Failure to pay by this date will
result in a ?100 per person late payment charge.
If you do not make your deposit payments by the due dates given
then you shall be deemed to have cancelled the event.
Deposits are used by us to enter into the contractual arrangements
on your behalf and are non refundable. Payments can be made with a
valid Credit Card or Debit Card, online bank transfers] where upon
receipt we will endeavour to place the booking for you at the same
price, although this cannot be guaranteed. We will however notify
you should there be an increase in price.
All Credit & Debit cards are subject to a [3%] surcharge to the total
cost of each transaction.
If you have a voucher from [Playground Travel] only one can be used
5. Cancellation by Us
We may cancel the event or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather
conditions or other safety concerns as unacceptable and which
cannot reasonably be overcome; If we reasonably believe that you
may cause harm or damage to our reputation or to the reputation of
our suppliers or to property belonging to our suppliers; If a supplier
or suppliers are unable to host the event for any reason; If changes
you wish to make to the booking mean it is uneconomical or
impractical to hold the event. If we cancel the whole of the event we
shall use our best endeavours to rearrange the event on a mutually
convenient date, or provide a refund to you of the cost to us of the
event. Save as above we shall be under no further liability to you for
cancellation of the event or any part of it.
6. Cancellation by You
You may cancel your booking within a period of [1 week] after the
initial deposit however this initial deposit is non-refundable. After [1
week] you may cancel your booking however all deposits and (if
applicable) any additional payments made to date on the booking are
non-refundable. All cancellations must be made in writing from the
lead name on the booking. After [1 week] the amount of the
cancellation fee is calculated according to the date on which we
receive written notice of your wish to cancel. If you cancel with us
more than [4 weeks] in advance of the travel date then the
cancellation fee is a minimum of [50%] the total booking cost, or the
total amount paid to us at that time on the booking. If you cancel with
us within [3 weeks] of the travel date then the cancellation fee is
100% of the total cost of the booking.
7. Failure to Provide an Event
If, due to reasons beyond our control, an event is unable to take place
due to (but without limitation); closure of premises, the ceases of
trading, a change in supplier management, weather restrictions, we
will provide you and your group with an alternative event and if this
is does not prove possible, a refund to you of the cost to us of the
If your booking includes accommodation, the named accommodation
will remain confidential to [1319 Ltd] and only be disclosed to you
upon receipt of the completed secondary deposit and written
confirmation from the supplier.
9. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to
substitute an alternative supplier, or make any other alterations to
the event (including accommodation) we shall inform you of the
changes as soon as possible. You must pay any additional cost due to
such changes. If the changes are, in the view of [1319 ltd], so
substantial as to materially alter the event and you are unwilling to
accept them then you may cancel the event and we will give a refund
of the cost of the event to us. Surcharges may be applicable where an
event requires a minimum number of participants to proceed, and
the group does not meet this minimum number. This could lead to
the cancellation of the event of which we are not held responsible
and alternatives may be offered of an equal or greater value. If this
value is greater, then you must pay us the difference in price. If the
final number of a group is an odd number, then a single supplement
surcharge will apply if the booking or an event (including
accommodation) which is number dependent.
11. Alterations made by You
We shall try to accommodate any reasonable changes you wish to
make to the event. Alterations and amendment requests should be
made with us and not end suppliers and should be made in writing to
us by the lead name. These changes shall not be deemed accepted
until we have confirmed in writing to you. If you wish to increase or
decrease the number of persons participating in the event you may
do this up to six weeks prior to the date upon which your event is due
to start. Amendments after that date will incur our administration
charge of [50 USD] per person. Changes such as arrival / departure
dates and destination changes will also be subject to our
administration charges. We cannot guarantee that the change to the
price will be pro-rata, but will depend upon the arrangements we are
able to make with our suppliers. Subject to our written agreement
you may transfer your booking to a person who satisfies all the
conditions applicable to the event.
12. Your Obligations
You shall at all times behave in a safe, responsible and courteous
manner; comply with all instructions; regulations and codes of
practice issued by us or our suppliers; ensure that you comply with
all age restrictions imposed by our suppliers; ensure that you comply
with all arrival times, and dress appropriately for the event. If you
breach these obligations we may cancel or curtail the event or any
part of it and in those circumstances you shall not be entitled to any
refund. You shall take out insurance suitable for your needs
(including delays for events involving travel by land, sea, or air)
before the event.
13. Our Obligations
We shall take reasonable care and skill in arranging the event and
comply with all applicable laws in relation to the event; where ever
possible, re-schedule the event instead of cancelling or offer a refund
to you of the cost to us of the event. All of the photographs and
illustrations we use on our website and in literature (including
quotations) we send you are for marketing purposes and may not
entirely represent the actual products received.
14. Customer Feedback
If you have a problem whilst on your booking then you must contact
the appropriate person(s) at the earliest opportunity, for example
accommodation / restaurant manager. Unless there is a valid reason
why you did not report your problem to the appropriate person(s),
we will not consider ourselves liable for those complaints. If they are
unable to resolve matters to your satisfaction then you must write to
us within [7 days] of the conclusion of the event. No complaint will be
accepted outside of this time frame thus deeming you fully satisfied
with all aspects of the event and the services we have provided to
you. We will acknowledge any correspondence within [7 days] and
endeavour to deal with the complaint as quickly as possible.
15. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit
or right to enforce any terms of this agreement.
16. Free Place Promotion
Where offered, one free place shall be allocated to both parties (more
than one group booking) as long as each booking meets the minimum
required numbers stated on the individual booking(s) paying the full
per person price. Both groups must pay in full (based on the
minimum requirements) in order for this promotion to apply.
This agreement shall be construed in accordance with the laws of
England and Wales and the courts of England and Wales shall have
exclusive jurisdiction to deal with any disputes arising between you
and us or our suppliers.
18. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any
changes can only be made by us and not any third party member. We
reserve the right to amend or improve these terms and conditions
without prior notification. When it is necessary for changes to be
made, we will forward you a copy of these changes and all
reservations will abide by the amended terms, with the exception of
reservations already made.